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MSc in Hospitality (Strategic) Management, Florida International University, Miami, FL, USA (2011)

BSc in Hospitality Management, Johnson & Wales University, Providence, RI, USA (1997)

As Degree in Hotel &ÌýRestaurant Management,Johnson & Wales University, Province, RI, USA (1995)

Mrs Montle Siya, aÌýpassionate, service-driven hotelier and a hospitality scholar, is the Head of Department (HoD) and a Lecturer in the Department of Tourism and Hospitality Management (2013 to date). Over and above her current portfolio as HoD, she serves as the Chairperson of the Pre-Opening Plan and Operations Team for the UBÌýHotel & Conference Centre (UBHCC). Her main role is to give expert advise to the Executive Management Team (EMT) on the general requirements for hotel and conference sustainable operations and management. She is also a member of the UBHCC Bench-marking team tasked with identifying and assessing the various operating models suitable for the UB Hotel & Conference Centre and to make recommendation to EMT, the best model thereof. Furthermore Montle provided direction and expertise on the drafting of an Operational Plan for UBHCC. On fostering social engagement with industry stakeholders, Montle Siya is Board Member and Chairperson of the Quality Services Committee at the Botswana Tourism Organization (BTO), Vice Chairperson, Tourism Sector Committee at theÌýHuman Resources Development Council (HRDC),ÌýReference Group Member for the Rapid Evaluation of the Tourism Sector in Botswana,ÌýNational PanelÌýMember in the Tourism and Hospitality Curriculum Development for Secondary Schools, MinistryÌýof Basic Education.ÌýHer portfolio includes training and consultancyÌýservices for the hospitality industry.

She is responsible for teaching across a diverse spectrum of hospitality subjects as follows:

Fundamentals of the Hospitality Industry

Food and Beverage Operations 1

Food and Beverage OperationsÌý2Ìý

Housekeeping Operations

Front Office Operations

Events and Conference Management

Hotel Sales and Guest Relations

Hospitality Management

Housekeeping Management

She is also responsible for undergraduate and graduate research supervision.

Hospitality ServicesÌýand Covid-19Ìý Pandemic - emerging interest area

Street Food Market and Trends

Gastronomy TourismÌý

Service Encounters, Service Failures andÌýService Recovery

Employee turnoverÌýin the Hospitality Industry

Hospitality and Tourism Education

Service Performance in Hospitality Businesses

Ìý

1. Chatibura, D & Siya M. (2018). A netnographic analysis of online reviews of restaurants service in Botswana. Botswana Journal of Business, 11(1), 27-44

2. Chatibura, D., Motshegwa, N & Siya, M. (2018). The representation of women in hospitality journal editorial boards. Book of abstracts for the 4th International Tourism and Hospitality Management Congress, Budapest, Hungary, pp 39. https://www.ithmc.com/sites/default/files/u308/ithmc_2018_abstract_book_v2.pdf

3. Mahachi, D., Ndhlovu, N., Siya, M.K.C., Tsheko, T., Moswete, N & Lenao. M. (2015). A Comparative 4844³ÉÈËÃâ·Ñ¸£Àû of Students’ Perceptions of Managerial Competencies and their Implications on Tourism and Hospitality Education in Botswana. Botswana Journal of Business 8(1); 98-110